General Terms and Conditions for Shopping with Us
Eligibility
To make a purchase from us, you must be at least 18 years old. For swords, the minimum age is 21 as per Swedish law. It is your responsibility as a customer to be aware of the applicable laws and age restrictions in your country of residence.
JJ Custom Works takes no responsibility for orders placed in violation of our terms and conditions or for the improper use of purchased products. It is the buyer’s responsibility to follow the terms and ensure they have sufficient information for the safe and responsible handling of the purchased items. If in doubt, please feel free to contact us through the contact form.
Prices and Payment
• All orders are shipped after payment has been received or upon approval from one of our payment providers.
• Payments are processed during checkout via bank transfer, Swish, or direct deposit. Payments can also be made in person upon collection via Swish.
• Payments from international accounts or through bank transfers may take 1-3 business days to register in our system.
• Orders are shipped only after payment is confirmed. Cash on delivery (COD) is available only for deliveries to registered addresses within Sweden and incurs additional costs. COD is not available outside Sweden.
• All prices include VAT for orders within Sweden and the EU. No additional VAT or customs fees apply for orders within Sweden or the EU. For orders outside the EU, customs duties and VAT may apply based on the destination country’s regulations and must be paid to the carrier before delivery. VAT will not be charged for orders shipped to non-EU countries.
• Fraudulent orders may be reported to the police and incur a handling fee of 500 SEK.
• Orders without payment will be canceled after 5 business days unless we are notified of a valid reason.
Deliveries
• All deliveries are made under our responsibility.
• Customers are responsible for providing accurate and complete information for the delivery.
• Customers must be aware of any local regulations regarding specific products in their region or country. We reserve the right to cancel orders if it is brought to our attention that the buyer is not legally allowed to purchase or import the product(s).
• Fraudulent orders will incur a handling fee of 500 SEK.
• We reserve the right to choose the carrier we consider most suitable. Currently, deliveries are handled by DHL, PostNord, UPS, and others. This may change without prior notice.
• Shipments are made according to the respective carrier’s terms. We ensure that all orders are dispatched within 24 hours on business days. Deliveries within Sweden typically take 1 day, within Europe 3-5 days, and worldwide 5-15 days. A tracking number will be emailed to the customer upon dispatch (not applicable for letter deliveries).
• Claims for missing deliveries must be made via email to info@jjcustomworks.se within 30 days of confirmed dispatch. However, we recommend contacting us within 5 days if you have not received a delivery notification to prevent unnecessary returns.
Uncollected Shipments and Cash on Delivery
• If a shipment is returned to us due to incorrect details, unclaimed COD packages, or failure to collect the delivery in time, the customer will be charged for incurred costs plus a handling fee of 250 SEK.
Right of Withdrawal
• A 14-day right of withdrawal applies to all purchases, starting from the date the item is received. To cancel a purchase, notify us via email at info@jjcustomworks.se.
• Returns without prior approval may be refused.
• The customer is responsible for return shipping. Refunds are issued within 30 days through the same payment method originally used. All associated return costs are borne by the customer.
• The right of withdrawal does not apply to products with broken seals, damaged items, or damaged packaging. The customer is responsible for ensuring proper packaging for returns.
Complaints, Returns, and Warranties
• If you receive the wrong item, a defective item, or a missing item, notify us promptly at info@jjcustomworks.se. Please include photos or videos to support your claim.
• In cases where the product must be returned for inspection, we will cover the shipping cost. If the issue is found to be due to improper use, all incurred costs (minimum 250 SEK) will be charged to the buyer.
• We reserve the right to decide how to handle complaints (e.g., replacement, repair, refund, or store credit).
• Visible defects or delivery issues must be reported within 30 days of payment. Hidden manufacturing defects can be reported within 3 years of purchase, provided they are reported within 2 months of discovery. The warranty does not cover normal wear and tear or expected product lifespan.
• Refunds are processed within 30 days of the decision to refund and are issued through the original payment method.
• Warranties follow the terms outlined in the product descriptions.
• If you are dissatisfied with our decision, you may contact the Swedish National Board for Consumer Disputes (ARN) at www.arn.se.
Personal Data
By placing an order with us, you consent to us storing and using your data for our operations. Under Swedish data protection laws, you have the right to request information about the data we hold about you. If the information is incorrect, incomplete, or irrelevant, you may request corrections or deletion by contacting us via email.